Refund & Returns Policy

Last updated: July 2026

1. Overview

Every item is printed on-demand. Frugit does not accept returns out of boredom, indecision, or a sudden change of heart. All sales are final — unless your item arrives damaged, mis-printed, or otherwise defective. In that case, Frugit will make it right. He is difficult, not unreasonable.

2. Eligibility for Replacement or Refund

Covered defects: Scratched or flaking prints, torn fabric, or a design/size that differs from your order confirmation.

Notification window: Email info@frugit.com within seven (7) days of delivery. Include (a) your order number and (b) clear photos of the issue. No photos, no claim. Frugit needs evidence. He is not taking your word for it.

Claims submitted after 7 days, or without the requested evidence, may be denied.

3. What Happens Next

We review your claim within two (2) business days. If approved, you may choose either (a) a free replacement or (b) a full 100% refund to your original payment method. You will receive tracking details for a replacement or a refund confirmation once processed.

4. Non-Returnable & Final Sale Items

Size exchanges, colour swaps, and change-of-mind returns are not accepted. You had one job. Measure twice.

Gift cards and digital downloads (if offered) are non-refundable.

5. Lost Packages & Incorrect Addresses

If tracking shows "delivered" but you have not received your parcel, please contact the carrier first. Stolen packages are not covered. Frugit shipped it. What happens on your porch is between you and your neighbors.

Parcels returned due to an invalid or incomplete address can be reshipped. We will invoice you for the second shipment.

6. Shipping Returns (If Requested)

We provide a prepaid return label only for approved defective-item returns. All other return shipping costs are the responsibility of the sender.

7. Contact

Questions or claims? Frugit is listening. Slowly. From a sunbeam.

Email: info@frugit.com